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Reservations Agent


Summary:
Reservationists facilitate the promotion, sales and bookings of lodging and golf/ski packages.
ESSENTIAL DUTIES AND Responsibilities: Include the following. Other duties may be assigned.
Provide resort information, and prices.
Use selling techniques to promote packages, etc.
Handle customer complaints or concerns.
Counsel clients on terms and conditions e.g. cancellation policies.
Book reservations and send out confirmation notices.
Process payments and refunds.
Assist at front desk.
Work closely with, and assist other departments such as Sales, Membership, Food and Beverage and Golf.
KNOWLEDGE, SKILLS AND ABILITIES: The following competencies are typically demonstrated for this position:
Excellent telephone manner and etiquette.
Experience with basic computer applications.
Previous experience in marketing and sales is an asset.
Detail orientated.
Professional attitude.
Ability to work well independently.
Excellent time management skills.
Excellent customer service.
Excellent communication and organizational skills.

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