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Assistant Manager

Job Title:
Assistant Manager
Requisition Number:
6252113
Job Family:
Retail Support
Location/Store Number:
147 - Gaylord, MI
Address:
W. Main Street, Gaylord, Michigan 49734
Job Description/Requirements:
JOB SUMMARY:
The 1st Assistant Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction. This position is a mid-high level position that provides you the opportunity to grow as an individual and team member in the tire and automotive industry. All 1st Assistant Managers will receive different levels of training including, Instructor Led, e-learning, and on the job training to learn duties, processes and responsibilities to have the opportunity to advance to a Store Manager.
Duties and Responsibilities:
Continuous thinking and sharing of ideas to improve Belle Tire
Do the right thing for the customers, employees, and vendors
Assess customers' needs and provide Belle Tire solutions according to their needs
Meeting and exceeding defined goals and objectives
Building customer relationships
Managing a cash drawer: cashing customers out
Clean shop, showroom, restrooms, and waiting room if needed
Pick up tires/parts from stores and vendors if needed
Open and Close the location
Assists manager with coaching and directing employees
Scheduling of employees
Daily cash reconciliation
Other duties as assigned by retail store manager
Minimum Qualifications:
Basic Qualifications
18 years of age
Valid driver's license
Willing to relocate within a 30 mile radius
Ability to communicate clearly and professionally with co-workers, management and customers
Ability to read and write English
Ability to listen and process knowledge
Must possess time management skills
Must possess ability to multi-task
Ambitious
Excellent organizational skills
Represents one's self and Belle Tire in a professional manner
Demonstrates a commitment of high quality service to internal and external customers
Calm, sympathetic, and fair
Expected to coach and assist in training other employees
Thorough knowledge of hiring and termination procedures
Ability to complete tasks thoroughly, accurately, and in a timely manner
Education Requirements
High School Diploma/GED is required
Experience Requirements
Automotive Background is required
Previous Belle Tire sales experience
Preferred Qualifications:
Thorough knowledge of Point of Sale
Thorough knowledge of Nelle
Thorough knowledge of Order Trac
Thorough knowledge of Glass Software (currently Quest)
Thorough knowledge of call recording system (currently Log My Calls)
Thorough knowledge of customer service software (currently Medallia)
Thorough knowledge of e-mail software
General knowledge of hiring software (currently Job App Network)
General knowledge of Microsoft Office: (Excel & Word)
Ability to process all forms of payment
Thorough knowledge of Belle Tire's Tire Sales Process
Thorough knowledge of Belle Tire's Auto Service Sales Process
Thorough knowledge of Belle Tire's products and services
Thorough knowledge of Belle Tire's opening and closing procedures
Thorough knowledge of Belle Tire's alarm system operation
Thorough knowledge of Belle Tire's shipping and receiving procedures
Thorough knowledge of Belle Tire's physical inventory procedures
Thorough knowledge of Belle Tire's Tire Technician Process
General understanding of a Profit & Loss Statement
General understanding of the Bureau Automotive Repair (B.A.R) rules
General understanding of why and how Belle Tire's shop equipment works
Expected to handle day to day paperwork of retail operation
Working Conditions:
Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements: long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching.
Requirements:


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